HBR emotional intelligence series Dealing with difficult people.

Type

Book

Authors

ISBN 13

9781633696082

Tags

Emotional intelligence, Conflict management, Work, Problem solving, Problem employees, Psychological aspects

Series Name

HBR emotional intelligence series

Description

At the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you get past passive aggressive comments? And how do you know if you're difficult to work with? This book explains the research behind our emotional response to awful colleagues--and how to build the empathy and resilience to make those relationships more productive.-- Provided by publisher

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